New to STU FAQ
Welcome to STU! To help make your transition easier, the Welcome Week team has pulled together some of the most frequently asked (and answered) questions about St. Thomas University. Look for faculty, staff, and students wearing Ask Me About STU buttons to find people around campus who can help you along the way.
General
When & where do I pick up my student ID card?
If you have submitted a picture and received e-mail confirmation from the UCard Office, you can pick up your student ID card at the Help Desk on the main floor of Sir James Dunn Hall from 10:00 am – 6:00 pm.
If you live in residence, you will be given your ID card when checking in at your residence building on move-in day, August 30th.
Otherwise, you can pick up your student ID card at the UCard Office located in Marshall d'Avray Hall, Room 106. The UCard Office is open Monday to Friday from 8:00 am-4:00 pm (closed daily 12:00 pm-1:00 pm).
When picking up your student ID card, please bring a government issued photo ID for confirmation.
Where can I get a parking pass?
The STU HotSpot Parking Permits are available for purchase through STU’s HotSpot Parking Portal. When logging in, select “STU” as your city.
Where can I get a STUgenda?
STUgendas can be found online at STUSU.ca. Information about the STUgenda will be provided in your Welcome Week Kit as well as in the Online Orientation on Moodle.
Physical copies of the STUgenda and a scannable QR code will also be available at the STUSU Help Desk.
How can I request a campus tour?
To book a campus tour, visit www.stu.ca/campustour. Current students will be your guides and can answer any questions you have about being a student at STU.
Welcome Week
Where can I find out about Welcome Week events?
The official Welcome Week schedule of events can be found online here. You can also stop by the STUSU Help Desk located on the main floor of Sir James Dunn Hall for a paper copy of the schedule.
When & where do I pick up my Welcome Week Kit?
All first-year students receive a Welcome Week Kit containing STUSU swag and other cool items. These are available at the Help Desk located on the main floor of Sir James Dunn Hall until September 8th. When picking up your Welcome Week Kit, please bring your student ID card for confirmation.
What is online orientation?
The New STUdent Orientation has been designed to help you transition to university life. You will learn about what to expect in your courses, your new roles and responsibilities as undergraduate students, the many resources available to you and your success, and much more! Click HERE for more information on how to access the resource.
Is there an international student orientation?
Yes! International Student Orientation will take place from Aug 29-30. Please contact the International Student Advisor, Carrie Monteith-Levesque at cmonteith@stu.ca for more information.
Is there an indigenous student orientation?
Yes! Indigenous Student Welcome Events will take place on Aug. 30, Sept. 2, and Sept 3. For more information, please contact Bailey Sappier, the Indigenous Student Services Coordinator, at bsappier@stu.ca or 506-452-9669 or see the schedule HERE.
Is there an orientation for students with accessibility needs?
Yes! Ease Your Mind is a pre-welcome week event taking place from Aug 28-30 designed for new students living with a disability or mental health diagnosis. For more information, please contact Student Accessibility Services at accessibility@stu.ca or 506-453-7207.
Academic
Where can I find my class schedule?
To find a copy of your class schedule, you will need to sign onto STU Self Service at css.stu.ca. There, you will be able to find your timetable for first and second semester.
Who do I talk to about my courses?
For help with courses, you should see an academic advisor. They are located in the Registrar’s Office, on the first floor of George Martin Hall, Room 101.
When & where do I purchase textbooks?
You can buy or rent textbooks at the Campus Bookstore located on the main floor of the UNB Student Union Building, 21 Pacey Drive. You can also buy used textbooks from upper-year students online by requesting to join the “STU Used Books” page on Facebook. It is recommended that you wait to attend the first day of classes before purchasing your textbooks.
Who do I talk to if I have accessibility needs?
For questions or concerns related to accessibility, you can speak with Student Accessibility Services. They are located on the first floor of George Martin Hall, Room 104.
Is there a computer lab I can use? Where can I print something?
Yes! There is a computer lab on the top floor of Sir James Dunn Hall. You will be able to print in black and white and colour at this computer lab using www.webprint.stu.ca. Please note you will be given $5.00 (50 pages) of free print credits at the start of every academic year. Once you exhaust your free print credits, you will be able to purchase more at www.printcredit.stu.ca.
There are additional computers and printers in the Dr. Daniel O’Brien Study Hall in Margaret Norrie McCain Hall.
You may also print from your personal device using the same webprint website as long as you are connected to the Eduroam wifi network.
I don’t know any of my passwords. How do I get them?
If you've forgotten your network password, but have access to your STU email, you can reset your password at the stu.ca/password site.
If you have forgotten your password and cannot access your STU email, you will need to go to the ITS Helpdesk. They are located on the top floor of Sir James Dunn Hall, Room 207.
Financial
How and when should I pay tuition & fees?
The university accepts cash, cheques, money orders, debit cards, and online banking. Students must arrange their payment by September 13th with the Financial Services Office. They are located on the first floor of George Martin Hall, Room 103.
I need to pay my tuition and fees late. How do I do that?
For late payments, you will need to speak with the Financial Services Office before September 13th and fill out a request late payment form. They are located on the first floor of George Martin Hall, Room 103.
Who do I talk to about scholarships/bursaries?
If you have questions about the application of your scholarship or bursary on your account, see the Registrar’s Office. They are located on the first floor of George Martin Hall, Room 101.
Where can I find a bank machine?
There is a Bank of Montreal ATM located on the main floor of Sir James Dunn Hall next to the Student Help Desk. There is another ATM and a small branch of Bank of Montreal next to the Campus Bookstore.
How do I purchase a meal plan?
To sign up for a meal plan, students living in residence must e-mail Residence Life at residencelife@stu.ca.
Students living off-campus can visit stuca.campusdish.com or e-mail the Food Services Director, Kim Wall at wall-kim@aramark.ca.
Students can also purchase individual meals by going to the front desk in the Dining Hall, located on the first floor of George Martin Hall.
How do I get a student job?
To apply for both on-campus and off-campus student jobs, visit learninginaction.stu.ca. You can also speak with the Career Development Advisor, Erin Feicht (efeicht@stu.ca). Her office is located on the third floor of George Martin Hall, Room 306.
Residence/Off-Campus
Can off-campus students participate in Welcome Week?
Yes! Off-campus students can participate in every Welcome Week event besides Move-In.
When do I move into residence?
- Athletes: August 21 and 25
- New international students: August 26
- House Council: August 27
- Ease Your Mind: August 28 and 29
- Official Move In Day 2024: August 30
Who should I talk to about my residence-related questions?
You can ask questions to any of your in-house staff (Residence Advisors, Residence Coordinator), or you can email Residence Life at residencelife@stu.ca. The Residence Life Office is located on the top floor of George Martin Hall, Room 303.
Student Life
How do I get involved with clubs & societies?
There will be a Clubs & Societies Fair during Welcome Week on Friday September 6th from 12:00 pm-2:00 pm on the main floor of Sir James Dunn Hall. You can also visit http://www.stusu.ca/clubs-societies.
How do I get involved with Campus Ministry?
Mass is celebrated at the St. Thomas Aquinas Chapel located on the second floor of Holy Cross House every Sunday at 7pm. All are welcome to attend!
How do I get involved with Tommies Athletics?
If you are looking to get involved as a student athlete, you can fill out the online recruitment form. Go to stu.ca> Athletics>Become a Tommie!
Looking for other ways to get involved with the Tommies?
To work at the J.B. O’Keefe Centre or as Game Day Staff at Tommies Home Games, contact Meaghan Donahue Wies (mdw@stu.ca).
Who should I talk to about Cultural Diversity?
Be sure to connect with the Office of the Cultural Diversity Coordinator. This office works to support the thriving community here on STU campus for racialized and cultural minority students, including working closely with relevant student clubs and societies. For more information, please contact Saa Andrew Gbongbor, the Cultural Diversity Coordinator at: sagbongbor@stu.ca or 506-452-0423.
Acronyms
STU - St. Thomas University
HCH - Holy Cross House
HAR - Harrington Hall
VAN - Vanier Hall
OC - Off-Campus
DDH - Donald C. Duffie Hall
JDH - Sir James Dunn Hall
ECH - Edmund Casey Hall
JBO - J.B. O’Keefe Fitness Centre
GMH - George Martin Hall
BMH - Brian Mulroney Hall
MMH - Margaret Norrie McCain Hall
SUB - Student Union Building
HIL - Harriet Irving Library
Lingo
Welcome Week: Organized by the University’s Transitions Team and the Student Union’s Welcome Week Chair, Welcome Week is an annual experience for St. Thomas University’s incoming class, designed to help new students gain familiarity with campus and have a positive transition to student life. This first week is comprised of many fun events organized to encourage school/house pride as well as give first-year students the opportunity to connect with peers.
Dry Week: Welcome Week is a dry week, which means there is an alcohol and cannabis ban that applies to all students, regardless of their age or year of study.
St. Thomas University Students’ Union (STUSU): A democratically elected body, whose mission is to effectively represent and provide services to the students of St. Thomas University.